I've been thinking a lot about communication (I know--fun, right?!) and especially about questions. This is because asking and responding to questions (not just answering them) is a large part of communication.
So, 12(+) questions to ask yourself before responding when asked a question:
- Do I know the answer?
- Can I tell them the answer? (If I know.)
- Should I tell them the answer?
- Why do they want to know?
- What assumptions do they have that have led to (or are evident from) the question?
- Why do they think I know (or can get) the answer?
- What will they do with the answer I give them?
- Is there something I can give them better than the answer to their question?
- What led them to ask this question?
- Are other people likely to have this question?
- Where else can I share this answer?
- What type of answer are they expecting? (long, short, etc..)
- Other?
I know the above is a generalization, and it won't apply to all questions but is a helpful summary of the things to consider.
Not all are always relevant, appropriate, or useful, but all are worth considering before answering a question.
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